Privacy & Cookies Policy

This policy explains how Wolf Cycles uses personal data when you visit wolfcycles.co.uk, contact us, or buy from us.

Who we are

Wolf Cycles is the data controller for this website.

Contact: sales@wolfcycles.co.uk

Address: Unit 1 Borders Business Park, Longtown, CA65TD

What information we collect

We may collect:

  • Contact details: name, email, phone, billing/shipping address

  • Order details: what you bought, delivery/returns/warranty info

  • Messages: emails or form enquiries you send us

  • Website data: IP address, device/browser info, pages visited (via cookies, depending on your choices)

  • Payments: we don’t store full card details. Payments are handled by our payment providers.

How we use your information

We use your information to:

  • Process orders (take payment, deliver items, handle returns/warranties)

  • Reply to enquiries and provide customer support

  • Keep the website safe and prevent fraud

  • Improve the site using analytics (only if you allow analytics cookies)

  • Send marketing (only if you opt in, and you can unsubscribe anytime)

Legal reasons we rely on

We process personal data when it’s needed to:

  • Fulfil a contract (e.g., complete your order)

  • Meet legal obligations (e.g., tax/accounting)

  • Support legitimate interests (e.g., customer service, security)

  • With your consent (e.g., marketing emails and non-essential cookies)

Who we share data with

We only share data when needed, for example with:

  • Payment providers (to take payment)

  • Delivery companies (to deliver your order)

  • Website/hosting providers

  • Email/support tools

  • Analytics/advertising partners (only if you consent via cookies)

Some providers may process data outside the UK. Where they do, we use appropriate safeguards.

How long we keep data

We keep data only as long as necessary:

  • Order and accounting records are usually kept for up to 6 years

  • Support messages are kept for a reasonable period

  • Marketing data is kept until you unsubscribe

  • Cookies last for different periods (see below)

Your rights

You can ask to:

  • Access, correct, or delete your data

  • Object to or restrict processing (in some cases)

  • Withdraw consent at any time (where we rely on consent)

To exercise your rights, contact sales@wolfcycles.co.uk

You can also complain to the UK Information Commissioner’s Office (ICO).

Last updated: 6 January 2026